FAQs

How do I place my order?

To place an order:

  1. Add items to your shopping cart.

  2. Choose checkout via our website or PayPal:

    • For website checkout, click the “Checkout” button.

    • For PayPal, click the PayPal button.

  3. Enter your email, name, and shipping address.

  4. If you have a valid discount code, enter it in the Discount field and click Apply.

  5. Continue to the Shipping Method page, then the Payment Method page.

  6. Enter your payment details and click Complete Order.

  7. You’ll receive an order confirmation email with your order summary.

If you need help during checkout, please contact us at support@belroselane.com

What if I receive the wrong item or something is missing?

If you received an incorrect or missing item, email us at support@belroselane.com with your Order # and a photo (file under 1MB).
We’ll ship the correct item at no extra cost—and you may keep the wrongly shipped item as a gift.

How do I know if my order was successful?

You’ll receive an email confirmation with your Order Number and purchase details.

Can I change or cancel my order?

Yes, but only within 24 hours of placing your order. Email support@belroselane.com as soon as possible with your Order # and request.
Cancellations or amendments after 24 hours cannot be guaranteed.

When will my order be delivered?

  • Orders are processed and verified within 24 hours.

  • Warehouse handling takes 1–3 business days.

  • Once shipped, you’ll receive tracking information by email.

  • Typical delivery times:

    • USA: 10–20 business days after processing

    • Worldwide: 20–30 business days after processing

If you entered the wrong shipping address, please email us within 24 hours at support@belroselane.com.

How long does shipping take?

USA

  • Processing: 2–5 business days

  • Standard Shipping: 10–20 business days ($5.95)

  • Total estimated time: up to 25 days

Worldwide

  • Processing: 2–5 business days

  • Standard Shipping: 20–30 business days ($6.95)

  • Total estimated time: up to 35 days

How can I track my order?

  • A tracking code will be sent to your email once your package ships.

  • Tracking updates may take 2–5 days to appear.

  • You can also track your order directly from the Track My Orders page on our site.

Why hasn’t my tracking information updated?

Delays can occur due to customs, weather, or carrier backlogs. Please allow 3–5 days after receiving your tracking number for updates to appear.

Will I be charged extra fees upon delivery?

In rare cases, customs or local couriers may charge additional fees or import taxes, especially in remote areas. Please settle these directly with your local courier if required.

Shopping Cart & Checkout Help

  • Add items: Select your preferences, then click Add to Cart.

  • View cart: Click the Cart icon at the top of the page.

  • Remove items: Click Remove under the item you no longer want.

  • Change quantity: Adjust the Quantity field and it will update automatically.

What payment methods do you accept?

We accept:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

How do I use a discount code?

  1. Go to checkout.

  2. Enter your code in the Discount field on the right side.

  3. Click Apply and confirm the discount is reflected in your order total.

What currency do you charge in?

All prices are in USD. Your bank or card provider will handle conversion if you pay in another currency.

What is your return & exchange policy?

Please see our Return Policy page.
For return requests, email support@belroselane.com within 30 days of delivery.

How do I return an item?

Contact us at support@belroselane.com with your Order # and reason for return. We’ll provide instructions and return details.

Is it safe to shop with Belrose Lane?

Yes. Our website is SSL-encrypted (Secure Socket Layer) to protect your payment and personal details.

Is my personal information secure?

Absolutely. We never sell, rent, or share your data with third parties except as required by law.